Terms of Service

By accessing or using any services provided by Ananta Hospital, you agree to these Terms of Service. These terms form a legally binding agreement between you and the hospital. If you disagree, you must not access or use our services. Continued use constitutes acceptance of any updated terms.

These terms apply to all users, including patients, visitors, healthcare providers, and others accessing our facilities or digital platforms.

Healthcare Services

• Medical Treatment: Provided by licensed professionals following standard medical regulations.
• Appointment Scheduling: Subject to availability; emergencies take priority.
• Patient Portal Access: Requires authentication and compliance with security protocols.

Service Limitations

• No emergency medical care through the website
• Online consultations cannot replace required in-person exams
• Service downtime may occur for maintenance or technical issues
• Prescription requests require verification

Information Accuracy

• Provide complete and accurate health details
• Update personal and insurance information promptly
• Report any health changes or medication updates

Appointment Management

• Arrive on time or provide 24-hour notice for cancellations
• Bring necessary documents and identification
• Follow pre-appointment instructions

Financial Responsibilities

• Pay deductibles and co-payments on time
• Communicate about financial hardship or billing issues
• Comply with agreed payment plans

Acceptable Use

• Use only for lawful purposes
• Maintain confidentiality of your login credentials
• Provide accurate and truthful information

Prohibited Activities

• Unauthorized system access or hacking
• Uploading malware or harmful code
• Automated scraping or misuse
• Disrupting services or servers
• Sharing credentials without authorization

Security Notice: We employ advanced security systems; violations may lead to legal action.

All content, trademarks, and digital assets on Ananta Hospital’s website are owned or licensed by the hospital.

Usage Restrictions

• You may not reproduce or modify content without written consent.
• Personal, non-commercial use is permitted.
• Commercial use requires a separate licensing agreement.

Medical Disclaimers

The information on our website is for educational purposes and not a substitute for professional medical advice.

• Call 911 in emergencies
• Do not rely on the website for urgent care
• Online services do not replace in-person diagnosis
• Consult healthcare providers before making medical decisions

To the fullest extent permitted by law, Ananta Hospital is not liable for indirect, incidental, or consequential damages resulting from use of our services.

• Website interruptions or downtime
• Loss of data or information
• Third-party service failures
• Security breaches beyond our control
• Force majeure events

Total liability shall not exceed the amount paid for the specific service within the prior 12 months.

These Terms are governed by the laws of the State of Maryland, USA. Disputes shall be resolved exclusively in Maryland courts.

Dispute Resolution Process

1. Contact Patient Relations for initial resolution
2. Submit a formal written complaint
3. Participate in mediation if necessary
4. Pursue legal action as a last resort

All claims must be filed within one (1) year of occurrence, unless prohibited by law.

Privacy Officer: Mr. Axay R. Patel

Phone: +91 95127 42000

Email: [email protected]

Hours: Mon - Fri, 8:00 AM - 5:00 PM

Mailing Address: Ananta Hospital, Opp.Shaheed Major Rushikesh Ramani Garden Rd, Nikol, Ahmedabad, Gujarat 382350

Patient Relations Department

Phone: +91 95127 42000

Email: [email protected]

Hours: Mon - Fri, 8:00 AM - 6:00 PM